At London Hotel Resorts, we believe that leisure should be a source of joy, not stress. Our entertainment and social experiences are designed exclusively for adults who engage with them responsibly and in full control.
All guests accessing our entertainment floor and this website must be 18 years of age or older. Valid photographic ID is required at entry without exception. We do not serve or admit minors.
Our staff are trained to identify signs of distress and to intervene sensitively where necessary. We prioritise the wellbeing of every guest and maintain a supportive, safe environment throughout our premises.
We offer a voluntary self-exclusion programme for any guest who wishes to restrict their access to our entertainment floor. Please speak with our Duty Manager or contact us at supp@londonhotelresorts.com to arrange this confidentially.
We encourage all guests to enjoy our facilities within planned time and budget limits. Our staff will never encourage excessive participation and are trained to respond appropriately to guests showing signs of concern.
Responsible enjoyment information is displayed prominently throughout our entertainment floor. Staff are trained to provide guidance and direct guests to support resources at any time.
Our concierge team is available 24 hours a day. If you or someone you know needs support at any time, please don't hesitate to speak to a member of our team. Discretion is always assured.
London Hotel Resorts and all its services — including this website — are strictly for adults aged 18 and over. If you are under 18, please leave now. Access to our premises or website by minors is strictly prohibited.
If you are concerned about a young person's access to adult leisure environments, please contact GamCare: 0808 8020 133 for advice and support.
If you or someone you know is affected by problem gambling or addiction, please reach out to these dedicated UK organisations.
The leading provider of information, advice and support for anyone affected by problem gambling in Great Britain.
A fellowship of men and women who share their experience, strength and hope to help each other recover from a gambling problem.
A free national self-exclusion scheme that allows you to register to restrict your access to online leisure sites.
Provides information, advice and tools to help people make informed decisions about their leisure activities.
Return to the London Hotel Resorts website to explore our accommodation, dining, and entertainment.
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