Privacy Policy

Last updated: 1 July 2025

London Hotel Resorts ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website londonhotelresorts.com or contact us directly. Please read this policy carefully.

1. Who We Are

London Hotel Resorts is operated by LHR Hospitality Limited, registered in England and Wales. Our registered address is 12 Park Lane, Mayfair, London W1K 1QX, United Kingdom. We are registered with the Information Commissioner's Office (ICO) as a data controller.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: name, date of birth (for age verification), title
• Contact data: email address, telephone number, postal address
• Transaction data: reservation details, payment information (processed via PCI-DSS compliant providers)
• Technical data: IP address, browser type, operating system, referring URLs
• Usage data: pages viewed, time on site, links clicked
• Communication data: enquiries and correspondence submitted via our contact form

3. How We Use Your Information

We process your personal data for the following purposes:

• To manage and fulfil reservations and enquiries
• To verify your age (18+ requirement for access to our site and premises)
• To improve our website and services
• To send service communications (confirmation emails, updates)
• To comply with legal and regulatory obligations
• For fraud prevention and security purposes

4. Legal Basis for Processing

Under the UK GDPR, our lawful bases for processing your data include: (a) performance of a contract; (b) compliance with a legal obligation; (c) our legitimate interests (operating our business); and (d) your consent where explicitly given.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g. payment processors, IT providers) under data processing agreements. We may disclose data to regulatory or law enforcement authorities where legally required.

6. Cookies

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law. Guest records are typically retained for 7 years for legal and financial purposes.

8. Your Rights

Under UK data protection law, you have the right to: access your data; rectify inaccurate data; request erasure; object to processing; request restriction of processing; and data portability. To exercise any right, contact us at supp@londonhotelresorts.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

12. Contact

For any privacy-related enquiries, please contact: supp@londonhotelresorts.com or write to: Data Protection Officer, London Hotel Resorts, 12 Park Lane, Mayfair, London W1K 1QX, UK.